General FAQ


Once a customer places an order with us, they agree to the terms and conditions stated below in our General FAQ. 

Shipping Information

  • International shopper? Read our additional International Shipping details by clicking here.
  • Due to the ongoing COVID-19 restrictions and the availability of items, orders may be delayed.
  • Many suppliers and manufacturers are still dealing with shut-downs due to "shelter in place" orders, limited staff due to practicing correct social distancing measures, and dealing with major supply chain delays.
  • Currently, orders are taking anywhere from a week to a few weeks to ship depending on the provider. We also order all of our blanks in a bulk order, so we try to get a good amount of orders in before ordering any needed items that we do not currently have in-stock.
  • Non-Apparel items take 3-5 business days
    • "Business Days" above refer to the business days during the week that our storefront operates - Tuesday through Friday.
    • Click here to calculate business days based on our above criteria
    • If you order includes an apparel item, the processing time for Non-Apparel items is over-ridden and falls under the Apparel processing timeframe.
  • Shipment times vary based on the type of shipping you chose - Please note, shipment time is different from processing times listed above.
    • Priority  Mail takes approx. 1-3 business days, but has been seen to take anywhere between 5-7+ days.
    • First Class Mail takes approx. 3-5 business days, but has been seen to take 7+ days.
  • Once your item is at the post office, the shipment is literally out of our hands.
    • We have no more information on tracking than you do via your USPS/DHL/UPS tracking number.
    • Once the package leaves our hands, it is now between the customer and the postal service/mail service used.
    • We are not responsible for delayed shipments, lost orders, stolen packages, etc.
  • If there are any issues receiving a parcel after it has been shipped, it is the customer's responsibility to get in contact with the package service used.
    • If you need help locating a delayed or lost shipment, please contact your local post office or the USPS/DHL/UPS helpline.
    • I do not hold any liability for damages, lost or stolen packages, incorrect addresses, etc. so please track when your package will arrive.
    • If you have an address change between the time of your order and the time it will be shipped, contact us ASAP to make a change.
  • We can only inquire about missing in transit/lost in transit shipments, if you contact us via our Contact Form or through our email:

How much is shipping?

  • Shipping is calculated by weight at checkout. Prices are directly calculated through USPS, DHL, and/or our drop shippers application. 
  • We are NOT responsible for any VAT or other import taxes your country may impose on your order.
  • If any order it is sent back to us that we have not discussed and approved, we will consider it a FORCED RETURN and we will consider your order a "helpful donation to the betterment of our store."
  • We now offer ROUTE package protection on orders - if for any reason your order is lost in transit, missing, etc. we can work on a claim. Protection starts at $0.98 and is automatically selected in your cart. 
    • If you choose to forgo this option, we will stick to our T&C/FAQ listed here for missing, lost, etc. packages.

How do I track my order?

  • When your order is fulfilled, Shopify will automatically send you an email containing your tracking number.
    • Please be sure to check your “spam” or “promotions” folder, as emails from the site tend to go there instead of your inbox.
  • Please make sure all shipping information is correct when checking out.
  • If an order is returned to us from the post office due to an incorrect address/mail forwarding incomplete, we will email you about the issue and you will be responsible for the cost of the correct shipping label. 
    • If we do not hear from you after 2 reminder emails, we will consider your order a "helpful donation to the betterment of our store."

Want us to film your order?

  • We've added a "Notes" section in our cart so that you can let us know if you'd like us to film us packing your order on our TikTok or Instagram account.
    • Drop your TikTok or Instagram username (please let us know which platform) in the box as well so we know who to tag!
    • We try our best to catch the requests on orders, but we may miss it due to trying to complete orders. We promise we weren't ignoring the request!

    Help - I can't find what I'm looking for!

    • We do not name or tag a majority of our products after the search terms you may be using as a way to cut down on bot sweeps - we want to be able to continue to offer you unique geeky items.
    • On our homepage, we offer the ability to search for the items you may be looking for based on their classification:
      • Star Wars/Star Trek/Doctor Who/Etc items can be found via the A Galaxy Far, Far Away collection.
      • Marvel/DC/Superheroes can be found via the Heroes & Villains collection.
      • HP/LOTR/Etc can be found via the Bookish collection.
      • Dungeons & Dragons/Video Games/Etc can be found via the Gamers collection.
      • Anime/Manga can be found via the Otaku collection.
      • Spooky/Witchy/Cryptids can be found via the Local Cryptids collection.
      • Hand-painted items (physical or digitally rendered) can be found via the Hand-painted collection
    • Still can't find something we've made - shoot us an email or fill out our Contact Form.


      • All orders are processed in order of date submitted unless prior conversation of a NDB (need by date) - these are never guaranteed, but we try our best to be accommodating within reason.
      • We do not accept ANY refunds. Period.
        • We only offer "refunds" in the form of store credit after the item has been returned to us - item MUST be in it's original condition.
        • Received something wrong? We will work with you to send you the correct item!
          • As always, we resolve these issues on a case by case basis.

      Additional Comments

      • We are a small business and a one-woman show.
      • We do not have the capital that a large business has, nor the turn-around. Small businesses ARE NOT Amazon.
      • All of our vendors are handmade small businesses and may not always be 100% perfect (as is the nature of handmade items), we will never send you an item that does not meet our standard of quality.
      • We understand that you're excited about your order, as we're excited about making it for you, but please keep the above in mind.
      • We appreciate any tipping on orders, but they are never required.
        • If you do tip, we thank you for this as it goes back into the business, but please note that this does not grant you any "special treatment".
      We reserve the right to cancel, refund, and refuse ANY orders at ANY point for ANY reason.

      Contact Us

      • If you need to contact us for any reason, please send us an email at or utilize our Contact Form.
        • Please allow 3-5 business days for a response.
      • We do not respond to customer service, orders, etc. via any communication on social media. 
        • Our social media channels are for casual conversations with customers, friends, brand ambassadors, and other business owners. Please respect that.